To ensure the safety of visitors and staff the library area will not be open for browsing and books must be ordered either online using the Hull library catalogue, or by phoning the History Centre.
For your convenience, the usual library reservation fees have been suspended until further notice. As books are put into quarantine for 72 hours after you return them to us and remain on your account until they are withdrawn from quarantine, we have extended the lending period to 35 days.
The History Centre will be open on Wednesdays, Thursdays and Fridays between 10am and 12pm and then again between 2pm and 4pm. We will notify you when your item is ready for collection and advise the date it can be collected either by text, email or phone depending on the data we have.
For your safety and the safety of other visitors and staff, and in line with Government guidance, from 8 August it will be mandatory for anyone entering our building to wear a face covering for the duration of their visit. This includes collecting books through the select and collect service or whilst using our search room. Please come prepared with your face covering as you will not be able to use the Centre’s services without one.
- Access the catalogue at: https://www.hcandl.co.uk/libraries/search-catalogue/catalogue
- Log in with your library ticket details. Just input your library card number (the long number under the barcode) and PIN in the boxes at the top right of the catalogue
- Search for the item you are looking for
- Go into item details
- Select the 'Place Hold' link under the image of the book.
Ring the History Centre on 01482 317500 or email us at firstname.lastname@example.org and ask us to reserve an item for you. We'll need to know your name and your library card number (the long number under the barcode). If you don't have it to hand, we might ask for your name, date of birth and postcode so we can find your library account.
Whether you reserve an item online or over the phone, please do not visit the History Centre until we contact you to advise it is ready for collection. This is because when you order a book a member of staff will check whether the book is available, as it could be out on loan or in quarantine (when a reader returns a book it has to go into quarantine to ensure it is free of the virus before we can loan it out again). We will contact you to let you know whether this is the case and to arrange a day for collection. The Select & Collect service will be in operation on Wednesday, Thursday, and Friday.
On the day of collection we will issue the book(s) against your library membership, put them into a bag and staple a note to it stating the last 4 digits of your library card and the first two letters of your surname, i.e. 1234WI.
Your books will be ready for collection in the Centre’s arcade and there will be a member of staff on hand to direct you to them. We will try our best to avoid you having to queue but please bear with us if there is a short wait.
Please remember to bring your library card with you to collect your books. We will ask you to read out the last 4 digits of the number on your card and the first two letters of your surname as proof of your ID.
Books can be renewed by phone or by logging into the library catalogue and going to the My Ticket option.
You do not have to make an appointment to return your books. A returns box will be available in the arcade for you to place your books in. Please place the book in the returns box and exit the Centre via the Freetown Way end of the arcade. The box will be clearly marked and there will be staff on hand to guide you to it.
Please note that we will be unable to accept orders for books when returning items and if you wish to co-ordinate the collecting and return of books this should be organised ahead of your visit.
Following government guidance we will be keeping a temporary record of your visit for 21 days, after which it will be destroyed. Should it become necessary, we may share your details with the NHS test and trace service, but we will only pass your details to the NHS if a visitor to the Centre on the same day as you tests positive for COVID-19. By following this government guidance we are helping to reduce the risk of a local outbreak and protect our staff, visitors and the wider community.