Hull History Centre exterior from Worship Street

Select and Collect Service

Update 27 November 2020

Hull History Centre will be unable to offer its select and collect service for local studies books until further notice due to issues with the heating in the building. We apologise for the inconvenience this may cause. Books can be returned to Hull Central Library while we are closed. We hope to resolve the situation as soon as possible.

Borrowing a book from the Local Studies library at the Hull History Centre

Due to Government Covid regulations the library area will not be open for browsing and books must be ordered either online using the Hull Libraries catalogue, or by phoning the History Centre on a Tuesday or a Friday (9.30am-4.30pm).

For your convenience, the usual library reservation fees have been suspended until further notice. As books are put into quarantine for 72 hours after you return them to us and remain on your account until they are withdrawn from quarantine, we have extended the lending period to 35 days.

The History Centre will be open on Tuesdays between 2pm and 4pm and on Fridays between 10am and 12pm for collection and return of library books by appointment. We will notify you when your item is ready for collection and advise the date it can be collected either by text, email or phone depending on the data we have.

For your safety and the safety of other visitors and staff, and in line with Government guidance, it is mandatory for anyone entering our building to wear a face covering for the duration of their visit including collecting books through the select and collect service. Please come prepared with your face covering as you will not be able to use the Centre’s services without one.

To reserve an item through the online catalogue

  1. Visit the Hull Libraries catalogue
  2. Log in with your library ticket details. Input your library card number (the long number under the barcode) and PIN in the boxes at the top right of the catalogue
  3. Search for the item you are looking for
  4. Go into item details
  5. Select the 'Place Hold' link under the image of the book.

To reserve books over the telephone or by email

Ring the History Centre on 01482 317500 (Tuesday and Friday 9.30am-4.30pm), or email us and ask us to reserve an item for you. We'll need to know your name and your library card number (the long number under the barcode). If you don't have it to hand, we might ask for your name, date of birth and postcode so we can find your library account.

To collect your book(s)

Whether you reserve an item online or over the phone, please do not visit the History Centre until we contact you to advise it is ready for collection. This is because when you order a book a member of staff will check whether the book is available, as it could be out on loan or in quarantine (when a reader returns a book it has to go into quarantine to ensure it is free of the virus before we can loan it out again). We will contact you to let you know whether this is the case and to arrange a day for collection. The Select & Collect service will be in operation on Tuesday 2pm-4pm and Friday 10am-12pm only.

On the day of collection we will issue the book(s) against your library membership, put them into a bag and staple a note to it stating the last 4 digits of your library card and the first two letters of your surname, e.g. 1234WI.

Your books will be ready for collection in the Centre’s arcade and there will be a member of staff on hand to direct you to them. We will try our best to avoid you having to queue but please bear with us if there is a short wait.

Please remember to bring your library card with you to collect your books. We will ask you to read out the last 4 digits of the number on your card and the first two letters of your surname as proof of your ID.

Renewing your library book

Books can be renewed by phone or by logging into the library catalogue and going to the My Ticket option.

Returning a library book

Please telephone or email us in advance to make an appointment to return your books. Returns can be made by appointment only on a Tuesday between 2pm and 4pm or on a Friday between 10am and 12pm. The returns box will be available in the arcade for you to place your books in. Please place the book in the returns box and exit the Centre via the Freetown Way end of the arcade. The box will be clearly marked and there will be staff on hand to guide you to it.

Please note that we will be unable to accept orders for books when returning items and if you wish to co-ordinate the collecting and return of books this should be organised ahead of your visit.

Important information

Following Government guidance we will be keeping a temporary record of your visit for 21 days, after which it will be destroyed. Should it become necessary, we may share your details with the NHS test and trace service, but we will only pass your details to the NHS if a visitor to the Centre on the same day as you tests positive for COVID-19. By following this government guidance we are helping to reduce the risk of a local outbreak and protect our staff, visitors and the wider community.